Jobs
STUDIO ADMINISTRATOR
We are seeking a highly organised, proactive, and resourceful Studio Administrator to join the team here at We Are Arrow. This is a varied role that combines administrative excellence with a passion for creating; offering the opportunity to work closely with a dynamic team, creating milestone pieces for our lovely clients.
Key Responsibilities :
- First point of contact and handling correspondence for bespoke commissions ensuring a clear and efficient communication throughout the process
- Provide estimations to clients, raise invoices when required and track payments for each project
- Project manage each bespoke order and repairs
- Greet customers visiting the shop, providing a knowledgeable and friendly service
- An in-depth knowledge of our ethical practices and process, with those communicated in details to our customers
- Respond to queries in a timely manner across our channels (email, social media, in person, and phone calls)
- Liaise with suppliers, maintaining a professional relationship
- Administrative support, such as scheduling appointments, assisting with the daily operations of the studio, packing and shipping orders amongst other tasks
- Coordinate shipping and customs for the import/export of gemstones
Qualifications :
- Knowledge of the industry and processes such as stone setting, hallmarking, fabrication and repairs, or desire to learn
- Impeccable communication (written and verbal) and an warm manner towards our clients
- Excellent organisational skills and acute attention to detail
- A proactive mindset with the ability to multitask and work to deadlines
- Excellent IT skills(Google Drive, Excel, Slack)
- Knowledge of Shopify is an advantage
- Available to work one weekend day
About this role
- Full time position
- Ideal start from mid June but can be flexible
- Competitive wage negotiable dependent on experience
- Working alongside a small, friendly team
To apply
Please send your CV and a cover letter to arrow@wearearrow.com with the subject “Studio Administrator Application”.
Weekend Sales Assistant
Looking for somebody to work Sundays in our shop on Columbia Road during the historic Flower Market each weekend. Working hours are 09:30 - 4:30. This role has the possibility to grow if so desired.
The ideal candidate will be warm and inviting, with excellent communication skills (both written and verbal). Previous experience in fine jewellery ideal but not necessary for somebody who is passionate about learning about the detailed process involved in creating each one of our pieces.
Your responsibilities will include:
- Preparing the shop for opening and closing each day
- Keeping the shop in excellent working order, organising, tidying, etc.
- Explaining our bespoke and creative process to new clients, along with our ethical sourcing and practices
- Assisting with emails and project tracking
Desired Experience/Skills
- Experience in high end retail
- A warm, confident manner
- Knowledge of precious stones and fine jewellery or a strong desire and interest to learn
About this role
- Competitive wage negotiable dependent on experience
- Working alongside a small, friendly team
To apply
Please send your CV and a cover letter to arrow@wearearrow.com with the subject “Sales Assistant Application”.