S A L E I T E M S :
All sale item sales are final and items are not returnable.
C U S T O M O R D E R S :
WeAreArrow takes custom commissions! We can complete bespoke orders both in person at our shop on Columbia Road, East London, and virtually. Contact us if you are interested in something made just for you!
R I N G S I Z I N G :
You can also stop in at any reputable jeweller and get sized, which often produces the most accurate result!
All WeAreArrow jewellery made of precious metals (gold, platinum, palladium) can be resized once free of charge. Other resize costs vary, especially sizing up as additional metal needs to be added to the band. Get in touch if you would like a quote on your resize.
If you have ordered from our bronze and silver range, we can exchange your ring for a different size if we have it in stock. Please see our return and exchange policies below.
C A R E :
All WeAreArrow pieces are made from quality Sterling Silver, 9 or 18 karat Gold, or Bronze. We avoid plating, so you can clean your jewellery without worry of surface wear. Some metals naturally develop a surface patina over time from oxygen, chemicals, and skin acidity.
Sterling Silver and Gold will not have any affect on your fingers, but Bronze can leave a green mark on your skin depending on the PH levels in your skin, and how you wear it. People with dry skin have less risk of a reaction but oily skin tends to react more. If your bronze ring is turning your finger green, try applying a coat of clear nail polish to the inside of the band to prevent contact.
If your item needs a polish to bring back its shine, try wiping the surface with a soft cloth dampened with warm water and dish soap. You can also soak pieces in lukewarm water and a drop of fairy liquid, and then use a soft, old toothbrush to clean underneath settings or other hard to reach areas. Rinse and dry thoroughly to avoid water spots.
The best way to keep your jewellery clean is to wear it -- it will get a mini buff every time it brushes against your clothing or is rubbed with a hand towel!
We do recommend removing rings when applying lotion or sanitiser, or when doing any strenuous activity with the hands.
G E N E R A L S H I P P I N G :
- Orders ship from London via Royal Mail 1st Class Signed For or Special Delivery (select at checkout)
- We try to keep our collection items fully stocked, and ready to ship within 5 business days. Occasionally we will need to make a piece just for you; please allow a minimum of 4 weeks for items to be made, cast, finished, and shipped.
- Send a message if you need to add shipping options, or need a rush order and we will do our best to help. Within London we can arrange a cycle courier, or DHL for delivery destinations outside London.
Trackable International Shipping:
Items will be sent from London, International Tracked + Signed via Royal Mail. This option includes tracking and insurance, and should take around 4-6 business days to arrive depending on your location.
*WEAREARROW CANNOT BE HELD RESPONSIBLE FOR LOST PACKAGES OR CUSTOMS FEES.*
R E T U R N S A N D E X C H A N G E S :
Can I exchange my purchase?
We are happy to exchange non-custom purchases. Please contact us within 14 days of receiving your item, and ship it back to us within 30 days of delivery. We require the sender to pay postage, or you can come to our London shop for immediate service.
Can I return my items?
If you have ordered a non-custom item we accept returns within 14 days.
What can't I return or exchange?
Anything made in gold, palladium, or platinum is custom made just for you and cannot be returned or exchanged. Additionally, any item in bronze or silver that doesn’t look exactly like our photos is considered a custom order.
If there is a problem with your order please email us as soon as you can at firstname.lastname@example.org so we can resolve your issue.
Sale items are also non returnable or exchangeable.
L O C A T I O N
118 Columbia Road