Returns & Exchanges

R E T U R N S  A N D  E X C H A N G E S :

Can I return my items purchased online?

Yes, when purchasing online you have 14 days from receipt ( delivery or collection ) of the item to notify us of your intention to return or exchange all or part of an order. We require the piece to be returned to us within 14 days of your notification to us of your intention to return or exchange.  All items must be unworn, undamaged, and in their original condition and packaging.  Please kindly note, you, as the sender, are responsible for all return postage costs. All items must be sent insured and tracked (We suggest Royal Mail 'Special Delivery').  You are also welcome to return in person at our London shop for immediate service.

Can I exchange my purchase made in-store?

Yes, we are happy to exchange or offer store credit for purchases made in-store. You have 7 days from the date of purchase or collection to notify us of your intention to exchange an item. We require the piece to be returned to us within 7 days of the purchase or collection date.  All items must be unworn, undamaged, and in their original condition and packaging. 

Can I return my purchase made in-store

Purchases made in-store cannot be returned but may be exchanged for another piece or for store credit within 7 days of purchase or collection.

What can't I return or exchange?

Bespoke pieces made in gold, palladium, or platinum that are custom made and created just for you and cannot be returned or exchanged. 

If there is a problem with your order please email us as soon as you can at arrow@wearearrow.com so we can assist you.

Sale items are also non returnable or exchangeable.